Why BC Hardscapes Has Been Loyal to KC Bobcat for 45 Years

BC Hardscapes has been a faithful KC Bobcat customer for over four decades.

As a large company that builds commercial and residential retaining walls, BC Hardscapes operates a fleet of Bobcat equipment, including two telehandlers, ten excavators, fifteen compact track loaders, ten skid-steer loaders, and six mini track loaders. Director of Operations Randy Grego says that the ten T450s in particular work well for their company.

“With our retaining walls, we feed the backfill material over the face of the wall, so we put the T450 behind the wall and use it to grade the backfill material. Every commercial job has a full-sized track machine and a T450, so they run in tandem with everything. Our residential side also likes to use them a lot. They have good access for smaller yards, and they have a lot of power, so they’re capable of a pretty good amount of work.”

In his role, Randy helps keep BC Hardscape’s machines running every day. “I oversee my superintendent who handles the crews. I schedule trucks, and I coordinate equipment repairs throughout the day. I meet with customers. I kind of steer the ship on the bigger-picture stuff. As my contractors and crews need things, I’m the one making it happen for them,” he said.  

In addition to his other responsibilities, Randy co-owns the company with his father, Doug Grego, and his best friend from high school, Travis Althoff (Director of Estimating and Project Management). 

“When I was younger, my dad dealt with a lot of things, building houses and fences and decks and railroad tie walls,” Randy said, “I’d come home in the summer and work for him in all those trades as well. As I got older, I really enjoyed the retaining wall aspect of it. The products changed along the way, and we started dealing in some of the concrete block products. It took on a life of its own, and we got busy. We decided to phase out the other trades and go with what I enjoyed, and we built the business off of that.” 

Randy remembers when his dad bought their first skid-steer loader in 1980 from KC Bobcat’s founder, Ed Hammond. “My dad was a small customer just getting started. Ed worked with him on credit and sold him his personal machine off his own farm. Dad got his business going and never turned back. We’ve always been loyal, and they’ve always been good to us.” 

One of the main reasons Randy has remained with KC Bobcat is the consistent access to parts and service. 

“Having parts, service, and sales all within reach has been really important to me. I can buy a machine anywhere, but to be able to get it serviced and to get parts on it is another story. KC Bobcat always has all three. They have locations around the city, so we can go get a part here and a part there. Everything is readily available. We don’t have to go chase it down from a dealer across the country.”  

We stay with KC Bobcat because they’ve been good to us. Our salesmen have always been great, and the parts and service availability has made a big difference.

Randy Grego
Director of Operations, BC Hardscapes

After all these years, Bobcat equipment still serves BC Hardscapes well. But it’s the personal touch that keeps Randy and his team coming back to KC Bobcat.

“I’ve never noticed a change in the way KC Bobcat does business. They just keep picking up right where they left off and treating their customers the right way. Like, I’ve known Dawn Carnahan forever. She always does all my paperwork. She’s been a really big part of making it always feel like it’s just business as usual. I have other companies where we’ve lost that personal touch. You know, you’re no longer as important to them, you’re just a number. I’ve never noticed that with KC Bobcat.”